TALK TO FIONA  021 773 729

FACS Experience

Telecom Retail
Sales Planning and Operations
Strategy and Insight
Trade Marketing
Store Refurbishment and Capex
Payphones and Calling Cards
Mass Market Retail Channel
Key deliverables:        
Drive Sales planning across all retail channels, including Telecom Retail Stores, Dealer Consumer Stores, Mass Market Retailers, SE Dealer, Direct Business
Sales, Online, Door to Door and Inbound and Outbound Contact Centres.

  • Annual and quarterly sales plans
  • Evolve Incentive program
  • Implement new channel Comms model
  • Deliver targets to channels
  • Store implementation programme
Operations management for all Sales Channels
  • CAPEX planning
  • Opex planning
  • Optimise resources to agreed strategies
Mass Market Distribution Strategy
Hotfoot (Digicel – Pacific)
Store Audits and Reporting
External and Internal Signage
Fixtures and Product
T & T Childrenswear
Store Development – site identification, research and recommendations.
Media needs assessment, placement, negotiations and set up.
Mailer planning – Print/Distribution/Production liaison
Brightstar NZ
Reverse Logistics program planning
Sales Strategy & 5 year plan:
  • development of planning framework
  • facilitating team session
  • formulating plan
  • presentation to APAC President
Number 1 Shoes Limited
Marketing Department organisational change program
  • Trade Marketing/Store Environment
  • In-house Studio (4 staff)
  • Redesign of Advertising mix and Agency engagement
  • RFP for weekly Mailer program
  • Hand over to permanent Marketing Manager
Digital Mobile
Outbound Call Centre
  • Set up of Outbound Call Centre operation
  • Utilising two third party organisations
  • Negotiation of terms and KPIs
  • Vodafone & Internal to set up necessary systems and success metrics
  • Change management
  • Customer Service development
Christmas campaign
  • Ideation
  • In store & Market material
  • Media negotiation and placement
  • Spend and cost control

Contact Fiona

021 773 729